Privacy Policy

Information we collect

• Inquiries. We receive the name, email address, phone number, message, and any trip or property details you choose to share when you call, text, email, or use a contact form.
• Reservations. When you book, we may receive contact and billing details, stay dates, rental and party details, rental agreement records, and payment status. If you book through a third-party listing site, that site may share information needed to manage your stay.
• Payments. We use Stripe to process payments for direct bookings. Stripe processes the payment and billing information you enter at checkout. We may receive transaction details such as the amount, status, and payment reference to administer your reservation. See the Stripe Privacy Policy.
• Website activity. Our site and the services it uses may receive technical information such as your IP address, device or browser type, and pages visited.

How we use it

We use personal information to answer questions, prepare quotes, manage reservations and payments, send check-in and stay details, and respond to property management inquiries. We may also use it to maintain business records, address disputes, prevent fraud, and meet legal obligations.

If you sign up for promotional emails, we may send you news and offers from Killington Getaways. We also use your contact details for service messages about an inquiry or reservation.

If you provide a mobile number, we may text you to respond to an inquiry, confirm or update a booking, share check-in details, or help you during your stay.

If you separately opt in to promotional text messages, we may text you about offers and updates from Killington Getaways. You can book a stay without opting in to promotional texts.

Who receives it

We may share information needed to provide our services with website hosts, booking platforms, payment processors, communications providers, and the people who help manage or service your rental. We may also disclose information when required by law or to protect guests, property, or legal rights.

• OwnerRez. When a reservation is handled through OwnerRez, it may process guest information, reservation details, and related communications. See the OwnerRez Privacy Policy.
• Mailchimp. If you use our Mailchimp-hosted contact form, Mailchimp receives your submission so we can respond. Your information may be stored in our Mailchimp audience, with your subscription status based on your marketing choice. We also use Mailchimp to send promotional emails to subscribers. See the Intuit Global Privacy Statement.

Booking sites and other external services may also handle information under their own privacy policies.

Cookies and website activity

The categories and providers below describe technologies that may be used. What applies to your visit depends on which tools are enabled and which website, booking, or payment features you use.

This document is meant to explain the types of cookies and other tracking technologies that JN Killington Properties, LLC dba Killington Getaways, may place on your device, either when you are visiting our web properties, or if you are visiting the storefront of a merchant who uses our platform to power their site.

What are cookies?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the JN Killington Properties, LLC dba Killington Getaways website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. Read more about cookies (and other similar tracking technologies) and how we use the data collected through these technologies, in our Privacy Policy.

What cookies do we use and why?

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of their input when filling in forms that span several pages.

We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:

User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.

Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).

Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect requests appropriately.

User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

JN Killington Properties, LLC dba Killington Getaways is dedicated to optimizing user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our website or our merchants’ storefronts, and how often. The performance cookies we use include:

First party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.

Third party analytics cookies - we also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how to opt out of Google Analytics, see below.

Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here. We do not set advertising cookies through our merchants’ storefronts ourselves, though merchants may choose to do so independently.

Finally, social media and content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

Additionally, we use pixels and tags from the following third parties, which may in turn place cookies.

Cookies Necessary for the Functioning of the Sites

Reporting & Analytics

Advertising

Social Media & Content

Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:

Reporting & Analytics

Advertising

How long will cookies remain on my computer or mobile device?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

How to control cookies?

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.

Your choices and requests

You can unsubscribe from promotional emails using the link in any promotional message. We may still contact you about an inquiry, reservation, or stay.

To stop promotional texts, reply STOP to a promotional text or contact us.

You can ask to access, correct, or delete your personal information using the contact details below. We may need to verify your identity and keep certain records for reservations, accounting, disputes, or legal obligations. Your rights may depend on where you live and the laws that apply.

Retention and security

We keep information for as long as needed to manage inquiries and bookings, maintain business records, resolve disputes, and meet legal obligations. How long we keep it depends on the type of information and why we need it.

Please use the secure checkout provided for your booking when entering payment details. Keep full card numbers and other sensitive information out of emails, texts, and general contact forms.

Children’s privacy

Our website is intended for adults making inquiries or reservations. If you are a parent or guardian and believe a child under 13 submitted personal information directly through our website, please contact us about privacy so we can review the submission and address it. Adults making a reservation may provide information about their travel party as described in Information we collect.